The Ameriprise Financial Business Continuity Management Program

Ameriprise Financial is committed to providing exceptional service to clients without interruption. Maintaining an effective business continuity management program is essential to achieve that goal, and we are committed to protecting our clients’ and the company’s information and assets without disruption.

We invest in significant resources, including dedicated staff and processes, to create and maintain plans and resilient strategies within our business and services. Our firm-wide program framework provides an integrated approach in addressing the needs of our business and operations; technology and data - incorporating resiliency and continuity into the way we work. 

Event management and response

Our event management capabilities allow us to respond efficiently and effectively during a business disruption or event. We proactively monitor worldwide events that could affect our clients, employees, facilities, and other assets. 
 
Members of our Event Response Team (ERT) include senior leaders from across the organization, supported by additional subject matter experts. The ERT facilitates a well-coordinated enterprise response to events which may cause disruptions – these may include sudden and unexpected events, such as a global pandemic (e.g., COVID-19 pandemic) – and proactively works with the business and technology to mitigate impacts. The ERT team participates in ongoing response activities, including validation response exercises and post-incident reviews.

Business continuity 

We create, document, and maintain business continuity plans (BCPs) based upon a proactive “all hazards” approach in preparing for disruptions of varying severity and scope – from a destructive severe weather event, to a technology or power outage – our plans and strategies address the potential for both short-term and long-term disruptions.

We update our BCPs annually at a minimum or in the event of a material change, through a series of plan enhancement workshops facilitated by a business continuity subject matter expert with participation from the business area and management. As part of the planning process, we conduct a business impact analysis with each business area, which helps determine the criticality of business processes. We conduct exercises to validate our plans and recovery strategies and ensure regulatory compliance.

Ameriprise maintains multiple recovery solution strategies that enable us to activate the appropriate strategy based upon the severity and duration of the event or business disruption. Key components include alternate workplace recovery facilities, remote access workplace strategies and geo-dispersed operations. Our flexible, multi-faceted approach allows us to respond appropriately and effectively based on the type of event.

Disaster recovery 

Disaster recovery plans, maintained by our technology teams, specify recovery procedures that address specific risks to technology applications and ensure adequate redundancy is in place. Regular disaster recovery exercises are conducted to validate disaster recovery plan effectiveness and that backup and recovery procedures for critical applications are in place.

The Ameriprise Financial Business Continuity Management program will continue to evolve to meet the needs of our clients, employees and other stakeholders. We will post information about updates or modifications to the plan on ameriprise.com.

If you should have questions, please send your inquiry to:

Ameriprise Financial
70100 Ameriprise Financial Center
Minneapolis, Minnesota 55474